Legal & Privacy
Everything you need to know about using FitXERP, including your privacy, service terms, refunds, member policies, and grievance process.
Everything you need to know about using FitXERP, including your privacy, service terms, refunds, member policies, and grievance process.
This Privacy Policy explains how FitXERP collects, uses, stores, and protects your information. We are committed to transparency and data security.
We collect the following information to provide our gym management services:
We use your information to:
Your data is stored securely on Supabase cloud infrastructure, hosted on Vercel with Cloudflare protection. All data is encrypted in transit and at rest.
We implement industry-standard security measures including:
We do not sell or rent your data to third parties. Your data is only shared with:
We retain your data only as long as necessary to provide our services and comply with applicable legal obligations. You may request deletion of your account and personal data by contacting us..
You have the right to:
We use essential cookies for authentication and session management. We do not use tracking cookies for advertising purposes.
We use the following third-party services:
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or in-app notification. Continued use of the service constitutes acceptance of updated policies.
By using FitXERP, you agree to these Terms of Service. If you do not agree, please do not use our service.
You must be at least 18 years old and legally authorized to operate a gym or fitness business to use FitXERP. By creating an account, you represent that you meet these requirements.
New users receive a 30-day free trial with full access to all features. No credit card is required to start the trial. After the trial ends, you must subscribe to continue using the service.
We offer the following subscription plans:
All plans include unlimited members, unlimited renewals, and full feature access. There is no setup fee.
As a customer, you agree to:
We reserve the right to suspend or terminate your account if you violate these Terms of Service, engage in fraudulent activity, or misuse the service. You will be notified of any suspension action.
We strive to maintain 99.9% uptime. However, we do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. We are not liable for downtime or service interruptions.
FitXERP is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the service. Our total liability is limited to the amount you paid for the service in the preceding 12 months.
We may modify these Terms of Service at any time. Significant changes will be communicated via email or in-app notification. Continued use of the service after changes constitutes acceptance of the updated terms.
Members may be required to use QR codes for gym admission. The QR code is unique to each member and must not be shared. Lost QR codes can be regenerated by the gym owner.
Your attendance is recorded when you scan your QR code at the gym reception. Accurate attendance records help the gym provide better service and manage capacity.
Membership renewals are managed through FitXERP. You will receive renewal reminders via WhatsApp. It is your responsibility to renew your membership before it expires to maintain access.
You are responsible for paying your membership fees on time. Payment methods include cash, UPI, card, and bank transfer as accepted by your gym. Payment screenshots may be required for verification.
Your personal information (name, phone, gender) is stored securely by the gym using FitXERP. This information is used for membership management, attendance tracking, and communication purposes only.
You must follow all gym rules and policies set by your gym owner. FitXERP is not responsible for gym-specific rules or policies.
As a member, you agree to:
FitXERP is a subscription-based gym management software. We charge gym owners for software access, not individual members. Members pay their gym directly for memberships.
Our 30-day free trial allows you to test all features without payment. No refunds are applicable during the trial period as no payment is made.
There is no setup fee for using FitXERP. You only pay for your subscription plan.
Subscription payments are made in advance for the chosen plan duration (3, 6, or 12 months). Once payment is made, you have full access to the service for the entire duration.
If you accidentally make duplicate payments for the same subscription, contact our support team. We will verify the duplicate payment and process a refund for the duplicate amount within 7-10 business days.
You can cancel your subscription at any time. However, no refunds will be provided for the remaining duration of your current subscription period. You will continue to have access until the end of your paid period.
Refunds are only provided in the following cases:
Refunds are not provided for:
If you have any complaints, concerns, or grievances, please contact us through:
To file a complaint:
If you believe any of your personal data is inaccurate, please contact us with:
We will verify and correct the data within 7 business days.
You can request deletion of your account and associated data by contacting us. Please note:
FitXERP
contact@buildxai.in
+91 77069 20721
7 Days a Week
2:00 PM – 11:00 PM IST